Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung s21

(Topic created on: 19-12-2023 04:51 PM)
286 Views
rainxow
Explorer
Options
Does anyone know why my s21 crashing and going black screen and how do i stop it from happening 
0 Likes
2 REPLIES 2
JAMES4578
Samsung Members Star ★★
Options

@rainxow  Do you have the one UI 6.0, it is recomended to clear the cache partition after updates. Regardless this can help with crashes/lags. Temporary cache files are deleted (some files can become corrupted) but Data is intact.  If you have not done so very recently follow these steps:

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Apps can also be repaired from the same Recovery Menu.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


0 Likes
rainxow
Explorer
Options
I already have and it still does it
0 Likes