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Samsung S21 problem

(Topic created on: 12-06-2023 11:31 PM)
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cfcatthebridge
First Poster
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My phone won't connect to the WiFi. It keeps saying it turns on but never does I watch countless YouTube videos went to the phone stores and tried to see what the problem was but it still didn't help. 
I've restarted the phone and the network setting as well but the same problem is happening still.
Should I just get a new phone? 
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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Hi @cfcatthebridge 

Can you try these generic troubleshooting steps please.

Also please do send your feedback via your Samsung Members App so this goes directly to the relevant Samsung Department. 

Also you can send your feedback via your Samsung Members App for support.

How-to-troubleshoot-a-galaxy-phone-that-wont-connect-to-a-wi-fi-network. 

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

GoanGeek
Samsung Members Star ★
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I am having issues since last three days with certain apps not connecting via WiFi.

Like samsung members app community tab only works on mobile data but won't on WiFi.

Some others app won't even load on WiFi.

Even hard reset my phone to no joy.

I am now just waiting for some update to sort this mess out.

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GoanGeek
Samsung Members Star ★
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Hi

Try this and see if it helps your cause.


On your wifi router settings find ipv6 and if it is set to automatic either set it to pass through or disable it. Save the setting and then see if it helps your case.
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