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Samsung S20 ultra 5G - not ringing when I get a phone call (since last update).

(Topic created on: 15-12-2020 01:40 PM)
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Members_av2eNYo
Apprentice
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Hello,

I have a problem - my S20 ultra not ringing when I get a phone call (since last update).

I tried restart, erase phone app ...

 

Have anyone a same problem, solution?

 

Thank you

Petr

 

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gerappa128
First Poster
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I have the same problem after latest update...for me helped disable third party antivirus(eset) ...before update worked...

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4 REPLIES 4
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gerappa128
First Poster
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I have the same problem after latest update...for me helped disable third party antivirus(eset) ...before update worked...

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ironass
Black Belt 
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Are you using a stock Samsung ringtone or your own custom ringtone?

 

If it is your own custom ringtone, is it stored on your MicroSDXC card or on the device storage?



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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Members_av2eNYo
Apprentice
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Unbelievable, eset deaktiveted and ringing is working. Thank you 

MariannaBizik
First Poster
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ESET call filtering disabled on my S20 and ringing works again. I have submited support request to ESET to fix it. Thanks for help 

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