Hey @caz53 ,
If you purchased your new phone through our Samsung Online Shop then these will be sent once that the phone has been dispatched. However, if you ordered it through an operator or another store, you'll have to claim them.
Check this post to find how to do this: https://eu.community.samsung.com/t5/galaxy-s21-s21-s21-ultra/how-to-claim-your-gift-when-you-pre-ord...
