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S9 Regional lock (I think)

(Subiect creat la: 26-06-2021 09:58 AM)
1199 Vizualizări
Sulong94
Apprentice
Opțiuni

Hello! I have the S9 and i purchased it in Denmark, where i still live, from a retailer of second hand phones. The phone works fine in Denmark with a Danish (local) SIM card but when i go abroad all service stops working and doesn't connect with any "foreign" service providers but if i put a local SIM, e.g. i am in Bulgaria and put bulgarian SIM card, everything works fine. So danish SIM in Denmark works, but danish SIM in Bulgaria, Germany or anywhere else doesn't and the opposite is the same Bulgarian SIM works in Bulgaria but it doesn't in Denmark. My question is, is there any way to fix this issue. I have already contacted Samsung Support in Bulgaria, Denmark, US and even India and they were no help at all. All of them told me to reach Samsung US as the phone according to the other supports when checked the serial number is a phone from the US which i did and they told me the carrier needs to unlock it. I have already checked all the threads here about the regional lock (if it is that) and found no solution..

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6 Răspunsuri
Pugs1957
SuperStar
Opțiuni
What is the exact model of your phone?
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Sulong94
Apprentice
Opțiuni

It says the model is SM-G960U1

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Pugs1957
SuperStar
Opțiuni
Thanks, you have an American device, the only way to unlock it is to use an American sim and make a 5 minute call. Perhaps you can purchase a prepaid sim?
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Sulong94
Apprentice
Opțiuni

As far as i have read through other topics related to the same issue isn't this fix for the regional lock if the phone doesn't work at all in another country?

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Pugs1957
SuperStar
Opțiuni
I believe you're right. Do you have roaming turned on? I disagree with Samsung saying it needs unlocking as no sim would work.
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Sulong94
Apprentice
Opțiuni

Everything is turned on. The problem is that when i put a non-local sim it doesn't want to connect with any service provider, so even if i get a US prepaid sim i can't make the call

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