22-01-2021 06:39 PM
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Hi I have just upgraded from an A5 to the S21 (major upgrade I know) but I have been informed by Sky that the new phone does not come with a plug, this is a great environmental factor apart from the fact that I only have an old USB charger and not the new and upgraded USB-C charger so my charging times would be slower than what they should be with this brand new phone. Is there anyone from Samsung who can tell me how I go about getting this plug without paying for it as I think you should be supplied with one if you do not have one already. If the charger hadn't changed then this would not be a problem.
22-01-2021 07:41 PM
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22-01-2021 08:09 PM - last edited 22-01-2021 08:10 PM
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@Haemophile: Sorry to hear of your disappointment. We discovered that more and more Galaxy users are reusing accessories they already have, therefore we have transitioned to the removal of the charger plug and earphones in our latest range of Galaxy smartphones. You will still receive a USB-C cable in the box that can be used for charging, however if you don't have access to a home computer with USB-C then you can purchase a genuine 25w Super Fast Charger from our website at a low price.
22-01-2021 08:53 PM
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23-01-2021 12:15 AM
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