25-02-2021 08:45 PM
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15-02-2022 03:24 PM
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I have exactly the same problem. I miss miss my S9
15-02-2022 03:26 PM
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I'd love to speak to them! I've tried many times but the signal always drops the call. No joke!
15-02-2022 03:31 PM
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15-02-2022 03:33 PM
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I have tried chatting with them and they always end up with me having to call and then that never works. I suppose I'll try again, but I've had very hit and miss experiences with their customer service! Sometimes great, sometimes awful.
15-02-2022 04:01 PM
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Aklima, This is a common issue, especially with looking at all of the comments on this topic. Is there a known issue that has been addressed?
15-02-2022 04:09 PM
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15-02-2022 04:22 PM
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That's why I won't bother with Samsung........ Over a year with many complaints and they don't even acknowledge there is an issue....
15-02-2022 04:27 PM
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15-02-2022 04:48 PM
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Yep, I'm jumping ship and getting an iPhone even though I basically hate the OS. But I would like a phone that works as a phone.
22-02-2022 02:45 PM
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I too live in a rural area, the signal reception on the S21 Ultra is simply appalling, barely any signal, dropped and missed calls. The older Samsung we had was absolutely fine.
I have spoken to Samsung customer service and all they have suggested is to drop it into a service centre for them to look at......which will achieve nothing as in town with decent signal quality the phone actually works okay, its just in marginal areas where previous phones had average to poor signal reception this once has effectively zilch.
What other avenues are there to complain about it that may result in a fix of some sort?
Thanks
