**Last Update**
Ok, deep breath.. here goes. First S21 had signal issues, couldn't make or receive calls without dropouts so sent it back. Waited a week for a replacement, no-one responded to my emails of when I was likely to receive it so called them to find that they'd run out of stock (yeah, thanks for letting me know Samsung!) at that point I asked for my money back and my old trusty S10 would be sent back too.. hurrah I thought!
A few more days went past and a package finally arrived, opened it to find an (out of stock) replacement S21. 🤷
Of course (as others have mentioned on here) had exactly the same issues 😒
Did some troubleshooting through Samsung's Twitter account who told me to switch to '3G only' in order to make/receive calls. The phone for some reason isn't picking up 4G and 5G I'm told and would need to go in for repairs.. Seriously, a brand new phone in for repairs.. to repair what exactly!?!
This kept me awake last night and thought I'd rather cut my losses and ask for a refund before it's too late or tampered with by a 3rd party engineer.
So this morning I asked for a full refund and, to be frank, can't wait to see the back of what's been an absolute atrocity of customer support for nearly a month.
There's something very fishy going on with the new S21 series, make what you will, but my experience and many others on here have had an absolute nightmare experience!!
I'm off to lick my wounds and decide where to go next..cheers🖐️
