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S21 - connection error with fitbit sense 2 for on wrist calls

(Topic created on: 10-01-2023 03:51 PM)
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Simon_P333
Student
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Sense 2 on wrist calls with Galaxy S21 not working - connection error.

Have been through every FAQ and community tip, including fitbit support. Works when first set up once, but then goes through to fitbit on a call, but does not connect - give a connection error until everything is removed, reset, updated etc. So not usable at present.

Am now thinking about a hard reset on the S21 as this fitbit worked on another Samsung mobile and another fitbit versa 4 did not work on the S21 phone. So am thinking maybe its a phone hardware/software issue.

 

Has anyone else experienced this.?

3 REPLIES 3
tomh57
First Poster
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I'm having exactly the same issue with my s21 ultra, seems to have fitbit support scratching their heads too. Did you get it working in the end? It worked briefly for one call, but have not made it work again since. It will cancel calls no problem but just not answer them. All very frustrating

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Simon_P333
Student
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No luck yet. Next step is to do a Samsung full reset but am taking into a Damsung store as it will wipe all data as well so I want that backed up. I can get the fitbit to work on another phone (Samsung A51) so suspect is the Samsung S21 software or settings. Either way, fitbit should work on the S21 so interested if any one has it working
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Deedee55
First Poster
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S21 plus having same issue, also with texts when you press open on watch it's opening the text on phone, but not on watch 🙄
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