S20 Ultra - Camera Settings Won't Stay Open

[Stampeder55]

On my S20 Ultra, when I open the Camera App, then select Settings, the Settings screen opens for a split second then automatically closes. I am up to date with all software, and have rebooted the phone.

Any suggestions?

[AndrewL]

@Stampeder55: If the issue has persisted, then please restart your Galaxy S20 Ultra in Safe Mode, as this will disable all third party apps, and help to determine if the problem is stemming from an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

While you're in Safe Mode, please open the Camera app and tap the cog symbol to open the settings menu. If you're able to proceed as expected then please restart the phone as you would normally and uninstall any recently added applications (those installed prior to the first time you encountered the issue). 

If the issue persists in Safe Mode then please head to samsung.com > Scroll to the bottom of the page > Contact us, and reach out to our Help Desk via your preferred contact method, and an advisor will be able to assist you further, and arrange any necessary repairs. 

[Roddieboy]

My S20+ did that after an update.Quickest fix was to factory reset phone and start again.Not difficult but moderate nuisance.

[Jenifir]

I've tried to reach out to fix this and had no response. Tried all of the above

[theoutwardspiral]

Same is happening on my S22 Ultra

[RubyRosenotyou]

Same here...factory reset is not the answer to all problems and you also risk losing everything. Mine has been like this for months and no one has any idea how to fix it.

Click the setting cog in camera...stays open for 2 seconds then closes.

Anyone out there have any idea how to fix it and no, its not reset......

[RubyRosenotyou]

None of this works and I dont believe factory reset is the answer or safemode. As a medeater, you dont have any answers?

[JordanS]

First place to start is clearing the cache and data from the Camera app. This is found under Settings > Apps > Camera > Force Stop > Storage.

If they don't work in Safe Mode, and a Factory Data Reset doesn't help either, it would be worth running a hardware test on the cameras themselves. You can do this through the Samsung Members app > Support > Diagnostics. Should the camera's fail the test, we would need to get our engineers on the case to get them fixed. We have left a link to our contact page below. 

https://www.samsung.com/uk/support/contact/

[Vic Starr]

I have exactly the same problem. I cleated cache & data in the camera app. Also in Settings/Apps/Camera I tried to open the camera settings & it drops out in there too.

[Members_aiWZBKt]

Same thing happening on my Samsung A54 5g