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S20 FE unresponsive touch screen

(Topic created on: 16-05-2023 09:44 PM)
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JohnyNyx
Student
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Hello. I have brand new S20 FE 5G. I have occasionally touch screen issues (like once every few mins) when the touch screen just doesn't respond to touch. What I click on is "colored", so the screen registers the touch, but does not perform the action. Most often it happens when I launch some system application (like messages app) or when I click "Close all apps" button etc.

I know this was common problem with these phones, but I thought it was repaired via updates. Probably not. Has anyone else these problems? I tried factory reset, undo screen protector, increased touch sensitivity, but nothing helps. (I know it's under warranty so I can and have it repaired.)

2 REPLIES 2
Bomperoo
Journeyman
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Try diagnostic tests in care app use auto test or manual process to find faults
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HootleTootle
Voyager
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Pretty common on the S20FE. It's a new screen required to fix it.
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