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S20 FE Erase the New Sim Card Phone Number Replacing It With My Old Phone Number

(Topic created on: 09-01-2023 07:42 AM)
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Georgia-Maia
First Poster
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I upgraded and got a new S20 FE mobile phone and I also changed the mobile company I'd been with because of a better deal. I've kept my old mobile number, but the problem I have is the new sim card has a new mobile number on it. When you look in the information about the S20 FE, the new sim card mobile number shows up and not the old number that I wanted to keep. Is there a way I can adjust it so it shows my old mobile number instead? Can anyone
help, many thanks in advance for your help.
Georgia Maia 
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3 REPLIES 3
NHPIXELSPHOTOGRAPHY
Pathfinder
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Hi there can you give a bit more detail is it the old phone number is showing up on the home screen or lock screen?
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Slothtamerv2
Pathfinder
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If you got your number transfered over it should be active, ask your current network if they received your old number if not then ask them to request it
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DaveNewco
Journeyman
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You will need to get your network to send out a new SIM that is only registered with that number. Because the new SIM had a different number assigned to it in the first place it will always show that on your device. + could need to reset phone aft new card received to finally sort it to either show original number you keeping or will show as no number at all.