"Unfortunately, it's taking a little longer than expected to process your payment. Don't worry, we're working hard to resolve the issue and will have your cashback reward sent out to you as soon as possible"
Why is it taking longer? I was told to look at the support page if I had further questions but what be the reason behind this?
Not really. If they give you a time frame and don't meet it then you've got a reason to go nuclear. It's far safer for them to say they don't know. That way you don't get the lawyers involved.
I was the same last year when they ran the promotion. I waited 35 days then but this time just seems to be so much longer. I have 2 claims this time around tho
I completely agree. But that opens a portal of lackluster contact and no reassurance. I'll probably wait the same amount of time and give them a call as well!
