POOR Sound Quality S21 Ultra

[LiLI42]

Received the S21 Ultra.  The sound quality is TERRIBLE.  The in call volume is maximized and I can barely here the other person.  I am in a quite room in my home and I can't use the phone.  I have young ears and do not wear earbuds so my hearing is great.  It seems that Samsung has focused on building a Camera with tons of features and Left Off any real PHONE enhancements.  It seems that they have removed phone capabilities but added extra weight for camera quality. I need a Quality Phone. Not a $1400 camera.  @Samsung you need to either push an update quickly to people stating this as an issue or replace our phones immediately. This is unacceptable. In the automotive industry this would be considered a Lemon and would be the responsibility of the manufacture to fix/replace.  You have "taken" our money for a cell phone and the phone quality is less than even the S4, S7, S8......

[AshtabS9Ultra]

do the voices sound rattley at low pitches or muffled or is it just volume that's the issue?

[LiLI42]

LONG LONG Chat with Samsung: Useless.  Basically, return the phone. They have NO solution. 

GARANTIA Y REPARACION

You may go to this link for the repair of your Samsung Products. Register your device first if not yet registered. It gives you an option for a mail-in repair, repair location, or the option to have an in-home tech visit you.

To start the process, click on "View Your Registered Products" and then sign in with your Samsung account. After signing in, tap on "My Products" and you will see all of your registered devices. Tap or click on the drop-down arrow next to the device you want to start the warranty claim process, tap/click on Request Service, and follow through with the applicable options.

https://www.samsung.com/us/support/warranty


If no longer in warranty, The link below gives you an option for a mail-in repair, repair location, or the option to have an in-home tech visit you and give you an approximate cost to have your Samsung product checked and fixed.

File a service ticket here with complete credentials
https://www.samsung.com/us/support/service

Or bring it to the nearest Samsung service center located in your place for technical assistance. Just bring your proof of purchase if the device is still under the standard warranty of Samsung. Kindly put your zip code to these links to know which is the closest one in your area.
https://www.samsung.com/us/support/service/locations

You can also bring it to Samsung's experienced repair stores like

Bestbuy Geek Squad can also accommodate repairs of Samsung products
https://www.bestbuy.com/services/triage/home

Best Buy store: https://www.bestbuy.com/site/store-locator
uBreakfix store: https://www.ubreakifix.com/locations

[roshanhegde333]

Can't you use WiFi calling or 4G calling at your home?This will solve it

[jellybaby]

I've an A40 with long term volume in call issue , there seems to be many of us around .

[dan ivan]

same for me...i brought 2 s21 ultra 3 days ago ...sound call are very bad 

always noise and distortion and low volume...

[ATovey]

I actually have a similar post up to this that I created 4 weeks ago and have had so many replies of people saying exactly the same......no fix so far

[NCBombshell]

Im super disappointed in the sound quality. Even at full blast I cant hear very well on the phone or listening to playback on anything online. For some reason the ringer and alarm is unbelievably loud though. To talk on the phone I have to put it on speaker and find a quiet space to be able to hear. Frustrating for sure

[Uday1]

Hi, I used the attached EQ customized settings and used sound beautified app from play store. As a LG fan, I felt OK with these settings!