01-03-2021 02:43 PM
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Solved! Go to Solution.
1 Solution
Accepted Solutions
01-03-2021 03:58 PM - last edited 01-03-2021 03:59 PM
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Hi @Gilgamesh1111, the Samsung phone reads the phone number originally assigned to the SIM card and if you are no longer using that number (such as when you've ported over your old number to use with the new SIM card) your phone will no longer know what number you’re are using. Your phone in this case will list your current number as 'unknown' or show the number originally assigned to the SIM card.
This information cannot currently be amended due to how the Android operating system registers a number to the handset upon first use. The issue may be resolved in a future Android software update, but until then rest assured that it has no effect on the device's functionality and it certainly doesn't mean that someone is scamming her.
You can try turning the phone off, taking the SIM card out, and re-insert it to see if that changes the number.
01-03-2021 03:13 PM
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01-03-2021 03:14 PM
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01-03-2021 03:58 PM - last edited 01-03-2021 03:59 PM
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Hi @Gilgamesh1111, the Samsung phone reads the phone number originally assigned to the SIM card and if you are no longer using that number (such as when you've ported over your old number to use with the new SIM card) your phone will no longer know what number you’re are using. Your phone in this case will list your current number as 'unknown' or show the number originally assigned to the SIM card.
This information cannot currently be amended due to how the Android operating system registers a number to the handset upon first use. The issue may be resolved in a future Android software update, but until then rest assured that it has no effect on the device's functionality and it certainly doesn't mean that someone is scamming her.
You can try turning the phone off, taking the SIM card out, and re-insert it to see if that changes the number.
01-03-2021 04:02 PM
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If its a major concern, please visit your local store (if you're on 3,ee, or or Vodafone at least) when they reopen or call them and ask for a replacement sim, you can always tell them the signal keeps failing on the original and they'll likely send one free.
hope you can put her mind to rest knowing there are solutions:)
01-03-2021 04:03 PM
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01-03-2021 04:21 PM
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Not sure what's going on there, I've dropped you a PM. Can you please reply there when possible? Thanks!
01-03-2021 04:24 PM
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01-03-2021 04:25 PM - last edited 01-03-2021 04:33 PM
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only got 1 pm if I go through the website, something about an astronaut rank? it doesn't show either yours nor my name though I'm assuming that's not it?
