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Please help!

(Topic created on: 20-12-2021 10:58 PM)
6294 Views
Drislord
Journeyman
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lock screen.png

I have this lock symbol on my screen. My problem is that i broke my screen, and cant see or touch anything. i have a screen adapter so that i can use my tv as a second screen with a usb mouse. but im stuck on this screen and cant do anything. this is a last desperate cry to try and gain access to my phone, in order to recover notes saved on the device. remote backup is not working with the notes app

13 REPLIES 13
xSteveuk
Mastermind
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Hi
You could try below

Go to Samsung
Find My Mobile
from a computer, tablet or another phone

Select UNLOCK

Set a new password or pin

Samsung Find My Mobile also disables biometric scanners, so once you set your new password you can use it to unlock your Galaxy phone.

For some more detail

https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/
Drislord
Journeyman
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tried remote unlock from there. it´s not working.

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xSteveuk
Mastermind
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I updated the link
Give it another try 😉
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Drislord
Journeyman
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Yeah i already browsed around the site, but can find anything to help me with my problem. i know its a unique situation, since i havent found anyone with the same problem.

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Drislord
Journeyman
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I maneged to make my own workaround and solve the issue

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MGAlumRock
Explorer
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Use it remotely to your PC?? Access it that way ???
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Drislord
Journeyman
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Are you asking what my workaround was? or are you suggesting new solutions?

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MGAlumRock
Explorer
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Sorry did not see other reply. Remotely by computer was my suggestion also. Goodlook.
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EmilyHolmquist
First Poster
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I am having this same problem, do you mind telling me your workaround? Thank you.

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