One UI keeps crashing

[Thomasalive07]

So ever since the November update of One UI 6. It seems like my whole screen likes to just go blank whenever I try doing something. So my screen turns off and when I try turning it on it ks a black screen and unresponsive. Nothing but the side bar shows. 

I can control home UI when this happens but cannot scroll down to the noti bar cannot swipe up to see recent apps and keyboard won't work. If I am on an app it won't let me leave the app either.

I have tried restarting my phone but bothing happens. 

I have a s21 5G

[Anonymous User]

Clear Delvak cache failing that factory reset should clear any bugs

[BandOfBrothers]

@Thomasalive07 

Can you run the diagnostic tool found in your Samsung Members App to see if that highlights anything please. 

Please try these generic troubleshooting steps. 

• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
•  Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
•  As last resort factory reset the phone after backing up 

If they don't  help, then send any error logs and feedback to Samsung via your Samsung Members App. 

If I can be of any further help then please don't hesitate. Take care.  😎 

[Thomasalive07]

Gotcha. 😀