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One UI keeps crashing

(Topic created on: 18-12-2023 11:02 PM)
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Thomasalive07
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So ever since the November update of One UI 6. It seems like my whole screen likes to just go blank whenever I try doing something. So my screen turns off and when I try turning it on it ks a black screen and unresponsive. Nothing but the side bar shows. 

I can control home UI when this happens but cannot scroll down to the noti bar cannot swipe up to see recent apps and keyboard won't work. If I am on an app it won't let me leave the app either.

I have tried restarting my phone but bothing happens. 

I have a s21 5G
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Anonymous User
Not applicable
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Clear Delvak cache failing that factory reset should clear any bugs
BandOfBrothers
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@Thomasalive07 

Can you run the diagnostic tool found in your Samsung Members App to see if that highlights anything please. 

Please try these generic troubleshooting steps. 

If they don't  help, then send any error logs and feedback to Samsung via your Samsung Members App. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Thomasalive07
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Gotcha. 😀
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