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one ui 4 upgrade broke Dual Messenger (whatsapp)

(Topic created on: 26-11-2021 04:51 AM)
6573 Views
Pananth
Apprentice
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Hi There

I updated my 21+ phone yesterday to the latest patches as per the prompts by Samsung and since then Whatsapp Dual Message cannot send images, record voices or anything. 

Tried everthing I could find and nothing works.

I wish they hadnt push this update out.  I use the 2nd sim for work and business abroad.

27 REPLIES 27
Marcofonsecaa
Apprentice
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You're right. I'm experiencing the same problem. We demand a patch soon to fix this horrible bug, I will never update to the newest  Samsung OS, it's *****.

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Josin
First Poster
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I was able to restore my second whatsapp.  I was unable to paste the data. So I kept a backup and then disabled and re-enabled the dual whatsapp from the dual messenger settings. Then I was able to paste the data. When I opened the second whatsapp It asked whether the recover from the data that is already there.. I got all chats and media restored till the day I did the android 12 update.. Then I was able to send and receive media as usual.

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Josin
First Poster
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 post helped me to resolve the issue.

Here is the full steps I followed to resolve the issue.

  • Open File Manager(My Files App)
  • Internal Storage -> DualApp -> Android -> media -> com.whatsapp -> whatsapp

Kept a copy of the whatsapp folder in a different location (This is just in case we lost the data. I kept it in the Internal Storage->Downloads folder)

  • Open Settings -> Advanced features-> Dual Messenger 
  • Disable the Whatsapp dual messenger option and then enabled it again ( This will clear all data in the second Whatsapp and give a fresh one. But you can recover it from the backup we kept earlier. )

NB: You will be able the recover the chats only till the time you updated the s21 to android 12. There is no way to recover the chats after that point.

  •  Before opening the second whatsapp copy the data we backed up earlier.
  • Copy data to Internal Storage(Dual Messenger) - > Android -> media -> com.whatsapp folder.
  • If  com.whatsapp is not found, then create it and paste the whatsapp folder inside.
  • Open the second Whatsapp and it will ask whether to load the data that is already there. You need to configure your number again.
  • You will now see chats and media until the date you updated to android 12. The media send/receive should start working now.

The above steps helped. Hope this will be useful for everyone..

 

 

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Namejs
Voyager
Options

Create manual backup with restore folder permissions: Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp".  Copy folder "/Internal Storage (Dual Messenger) /Android/media/com.whatsapp_bac/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".

Good luck!

Herbert13
Journeyman
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This worked for me.
Thanks a lot! You are a genius.
I cannot delete com.whatsapp_bac, but this doesn't matter.

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FG314
First Poster
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Don't, multiple reinstalling and reverifying will lead to problems, WhatsApp will lock you out from restoring, with the OTP, as you attempted to many 'phone migration switch' in a short time frame.

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DJ28
Student
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I tried to copy paste the folders, however it keeps on saying Error occurred Try again later.. I tried it on the phone as well as on the laptop. 

 

How did you fix that error?

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Shofwan
First Poster
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Not worked for me ... It only restore from the online backup, which is from February.

Samsung sucks! 😠

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