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No recognition of SIM card

(Topic created on: 21-07-2021 07:08 AM)
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Sandie01
Journeyman
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Since updating yesterday, my phone (S20 FE) won't pick up my SIM card so unable to make or receive calls or texts, works ok over wi-fi calling, can anyone help please.
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10 REPLIES 10
AshtabS9Ultra
Mastermind
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Have your tried removing sim card and putting back in and restarting the phone?
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Sandie01
Journeyman
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I have done. Even tried different SIM card for other phone and same issue. Tried resetting network settings too.
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Pugs1957
Samsung Members Star ★
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Who is your carrier?
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Sandie01
Journeyman
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Sky. The SIM works fine in another phone.
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Pugs1957
Samsung Members Star ★
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Check your APN settings are correct. https://apnphone.com/gb/sky-mobile/
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Sandie01
Journeyman
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Nope, still not worked.
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Pugs1957
Samsung Members Star ★
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I'm starting to think it's a card reader issue. Do you have a warranty?
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Sandie01
Journeyman
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I should have as it's only 6 mth old. I'll get in touch with sky as got phone and contract through them thanks for your help.
CodyH
Voyager
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Try turn of phone take out sim and clean it with damp cloth then dry it put back in and turn on. Be gentle when do this.
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