03-02-2021 08:18 PM
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Any one else having problem with no notification sound on s20 ultra when receiving Txt messages and what’s app? Just vibrates instead. It comes and goes it’s weird When someone rings there is sound tried all settings spoke to Samsung they went though all settings as well but still not resolved problem. But be a bug after last update
04-02-2021 05:33 AM - last edited 04-02-2021 06:14 AM
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04-02-2021 01:13 PM
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04-02-2021 08:03 PM - last edited 04-02-2021 08:04 PM
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Any luck anyone?
04-02-2021 08:17 PM
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04-02-2021 08:19 PM
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04-02-2021 08:22 PM
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04-02-2021 10:25 PM
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I'm having the same problem with my S21 Ultra. Not sure what to make of it. Comes and goes. Very weird.
05-02-2021 03:01 AM
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Thanks for confirming. We've looked into this with our friends in the Samsung Community, and a few other people have had similar experiences. In this instance, we'd like you to send our developers an Error Report within 15 minutes of encountering the issue - in this case, when you receive a standard SMS without a notification noise:
1. From the Samsung Members app, tap the "?" icon.
2. Tap Error Reports.
3. A message will populate to log data stored in system. You can choose to Always Send or Just This Time. We do recommend being connected to Wi-Fi network depending on your mobile network plan.
4. Once you have selected system log data, you will be able to choose from category on what issue your device might be experiencing. Please choose a category to proceed with "Error Reports".
5. Lastly, please enter the details, and attach any relevant screenshots you may have. Once complete, tap on Send. Please note, attach screenshots where possible to better ensure an answer for your inquiry. This will help resolve the issue you're experiencing.
6. Allow some time for the team to get back to you. You will receive a notification within Samsung Members when you receive a response.
We're confident that once they're able to see the system logs, we'll be able to get you a solution. ^JS
05-02-2021 09:01 AM
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I got told same thing have u got it on mute🤦♀️
05-02-2021 09:01 AM
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Same I get phone calls with sound
