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My S21 Ultra experience Sydney Australia

(Topic created on: 21-03-2021 02:03 AM)
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Rotating Dude
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My unusual S21 Ultra experience:

19th Jan: I pre-ordered an S21Ultra in its online store .
1st Feb: I received it, very happy with phone and camero and the wirelss charging trio. Battery is a bit issue but ok.

10th Feb: It breaks down. It basically disconnects SIM card and drain battery 50% per hour by itself. I brought to the store, the staff says exchange/refund takes 2-3 weeks. A brand new Phone! IphoneOppo/Huawei gives you exchange on the spot! I said OK and leave my phone and let them do the exchange.

After 5 days, samsung online chat agent says it is a faulty phone and i will receive my exchange.

After 10 days, agent says due to availability it may take 3 weeks.

After 15 days, agent says my faulty phone is still on its way to the warehouse

After 20 days, the E-commerce team said due to availability, it will take another 3 weeks.

After 25 days, Samsung store said they just shipped my faulty phone to the warehouse.

After 30 days, the E-commerce team said the warehouse still did not received my phone. it will take another 30 days and i said it is NOT accepetable. after 2 hour phone call, they agree to give me a case manager to look into this issue.

After 35 days, E-commerce team the warehouse received it but forget to label it as "received". Now after 35 days my faulty phone is finally received by them.

After 40 days, they said a case manager is looking at my case again.

After 42 days, i received my exchange phone.

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tinglish
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I hope the new phone is working ok,it really is an awesome device😍
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Rotating Dude
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It would be awesome if the build quality  and customer service is the same level as iphone or Huawei.

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tinglish
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I've had no issues with the build quality,definitely on par with iPhone and I'd say better than Huawei.
customer service can be hit and miss,but that goes for alot of companies I guess.
but all in all its down to personally preference,lucky there are enough brands for us to find something we like.
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tinglish
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just seen on the news(UK) about the flash floods in Sydney Australia,hope you and your family are safe and well.
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