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mic position and in call talking?

(Topic created on: 24-10-2022 12:08 PM)
976 Views
danx55
Voyager
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hi all .

just been on a call where caller couldn't hear me most of the time ☹️ ... i could hear them fine 
.... just wondering where mic is on fe ? might be my case blocking it 

ta 
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12 REPLIES 12
-Robot-
Samsung Members Star ★
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Run diagnostics in member app and it will tell you if there it a fault
danx55
Voyager
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thanks will try that
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danx55
Voyager
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well mics check out ok ... maybe was network after all 😕
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AndrewL
Moderator
Moderator
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@danx55: The microphone used for calls is located to the left of the USB port, and is pin hole sized. If you have a case or cover on your S21 FE then please check to see if the microphone is visible, and not blocked by the case.

danx55
Voyager
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hi, many thanks.. just checked and cover doesn't impact that it seems
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TabbyS24U
Explorer
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I've had the same problem, after 5 attempts to fix the problem Samsung and wefix are unable to sort it.
They are not giving me a replacement or refund on my device.
I've had enough of the Samsung service and will no longer by any Samsung product after I decide to switch my phone.
danx55
Voyager
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that is very poor service... how old is your phone?
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TabbyS24U
Explorer
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The phone is 15 months, and still under warranty.
Samsung says they are unable to find the problem so I need to send the phone for the 6th time for them to see if they can sort it out.
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danx55
Voyager
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that's rubbish...v poor Samsung
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