mic position and in call talking?

[danx55]

hi all .

just been on a call where caller couldn't hear me most of the time ☹️ ... i could hear them fine 

.... just wondering where mic is on fe ? might be my case blocking it 

ta 

[-Robot-]

Run diagnostics in member app and it will tell you if there it a fault

[danx55]

thanks will try that

[danx55]

well mics check out ok ... maybe was network after all 😕

[AndrewL]

@danx55: The microphone used for calls is located to the left of the USB port, and is pin hole sized. If you have a case or cover on your S21 FE then please check to see if the microphone is visible, and not blocked by the case.

[danx55]

hi, many thanks.. just checked and cover doesn't impact that it seems

[TabbyS24U]

I've had the same problem, after 5 attempts to fix the problem Samsung and wefix are unable to sort it.
They are not giving me a replacement or refund on my device.
I've had enough of the Samsung service and will no longer by any Samsung product after I decide to switch my phone.

[danx55]

that is very poor service... how old is your phone?

[TabbyS24U]

The phone is 15 months, and still under warranty.
Samsung says they are unable to find the problem so I need to send the phone for the 6th time for them to see if they can sort it out.

[danx55]

that's rubbish...v poor Samsung