Help Needed Asap

[starshine]

So I Have A Samsung Galaxy s20 And I Have Come Across In The System Apps A App I Don't Recognise.

After Doing Some Digging On Google Its Looking Like A Trojan App It's Called SVC Agent.

I Have Already Tried Uninstalling It But This Didn't Work Does Anyone Else Have Any Suggestions Please 

Thanks In Advance 

[BandOfBrothers]

What happens when you go into Settings, Apps , Choose the app and try uninstallung it @starshine 

Does any notification pop up.

This link may help > https://fixyourandroid.com/about/svc-agent/ 

If you tap on the icon and choose show system Apps it should show to uninstall.

If not you may need to back up and factory reset however if the app is somehow baked into your back up you may need to set the phone up as new and not use your back up.

You can get your apps from the Playstore in your MyLibrary.

I'd also suggest to change all your passwords especially for sensative ones sjchbas Internet banking.

Remove passwords from your Samsung Pass section too.

If I can be of any further help then please don't hesitate. Take care.  😎 

[Fiona26]

Svc Agent is also installed on both mine and my partners s21 ultra. I don't think its the harmful suspicious trojan malware.
Found this on the Internet.
https://forums.androidcentral.com/ask-question/1024504-svc-agent-android-malware-spyware-ransomware....

[starshine]

I tried to uninstall it but it won't let me and it has stated on Google exactly what you said about reset as it could be in my back up if I do a reset a well 😱 I'm so worried as I have just had identity fraud on my credit file as well

[starshine]

Thank you but now I'm even more confused as it wasn't on my phone before until now hence why I'm concerned it's suspicious

[Fiona26]

It is concerning, especially when you Google it. Only thing I can think of is to reset and start new. If it is still there in apps afterwards. Then it must be a harmless app that Samsung have installed.

[AndrewL]

@starshine: While I don't know the exact function of SVC Agent, I have spoken with some of my colleagues, and they have confirmed that it is also present on their Samsung devices. As @Fiona26 has also verified that it is on her partners device, and her own, it is likely to be a standard feature of the Android OS. 

[jim5amsung999122]

S22 recovery menu

[jim5amsung999122]

Spent 3 hours talking to sa samsung live agents, because there both adamant svc.agent is malware I sent screenshot of it, demand I speak to samsung software developer but they continued to read of of Google what to do, I knew more than the agents