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Galaxy Samsung S21 ultra 5G 100x Zoom Issue

(Topic created on: 20-08-2021 06:29 PM)
4864 Views
kaide_nj
Apprentice
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I am on vacation and tried to take a picture of the moon with my Samsung S21 Ultra 5G at 100x zoom.

My sister's phone took a pristine shot while mine was blurry.  Pictures were taken in the same exact environment.

I cleared the phone's cache.  Started in safe mode.  I even went through this...https://www.samsung.com/us/support/troubleshooting/TSG01001424/.  Nothing has worked so far.  I am hoping that I don't need to do a factory reset because that is not a guarantee either.

Any suggestions on a fix? 

My sister's Photo

My Sister's PhotoMy Sister's Photo

 

My Photo

My PhotoMy Photo

10 REPLIES 10
Chris Pine
First Poster
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20220713_210131.jpg

 my shot using s21 ultra 

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