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Galaxy S21 Secure Folder Restore Issue

(Topic created on: 17-02-2021 07:48 PM)
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I have this problem too

Members_egyNBoG
Apprentice
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Hi All,

 

Help please! I have moved from a Samsung Galaxy S20 to S21 Ultra. I have restored everything such as photos and messages, but when it comes to my Secure Folder, the restore fails constantly. Its about 20GB in size and I have 1GB Broadband but it takes a while to download then consistently fails to do so after an hour. When trying to login to the Samsung CLoud Secure Folder on a Browser, I get a make sure its you notice but nothing comes on my phone! All my precious data is stored and I am worried it is lost! Anyone come across this?

11 REPLIES 11
Members_egyNBoG
Apprentice
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Well it seems the Photos folder is the culprit. I have managed to restore everything else. My Photos are around 6GB in size and the restore fails consistently. I have tried a restore on a Galaxy Tablet too, and it also fails.

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rajunited2011
First Poster
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I not get my score folder in new phone
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