Galaxy S20 FE 5G Touchscreen issue getting worse

[wilson_smyth]

I got my S20 FE 5G in Janurary.
About once a week the touch screen would lose sensitivity in a vertical stripe and require a reboot.
The last few software updates have caused it to become more frequent, now occurring once per day.

I have logged all these issues in the samsung members app and samsung told me to contact them via twitter but there has been no response from them.

To answer the questions i am expecting:
- I am not using a screen protector at present. I was using one, was having issues, so took it off and am experiencing the same issues. Screen protector is not the issue.

- I have tried with the touch sensitivity setting both enabled and disabled. The issue is identical regardless of this setting.

- My phone is running the most recent update. as of today  (28th April 2021) my phone is running an update from 1st April: G781BXXU2CUD1 / G871BOXM2CUC9 / G781BXXU2CUD1

- I have tried multiple keyboards (swiftkey, samsung, google) and issue is the same. besides, screen sensitivity is lost for the entire length of the screen, not just on the keyboard.

Attached are screenshots of touchscreen tests, using Touchscreen test, and the samsung members app tests. note the vertical section in each image where touch is not registered.

My questions are:
1. Is this an issue samsung are trying to fix?
2. Is it a hardware or software issue? i.e. if its software, its likely a replacement device will not resolve the issue.

3. How does the samsung repairs process work? do they require the device to be sent in for a number of days/weeks? I cannot be without a phone due to work/family so sending it in without replacement is not an option.


Thanks for any advice

[Reverend Sashimi]

I purchased my s20FE about 2 years ago. I've also had keypad over-sensitivity issues, but my problem occurs sporadically. It sometimes acts up once or twice a week, and sometimes it can be as long as month between incidents. The keyboard's sensitivity levels will suddenly drastically increase,  making typing nearly impossible. I do use one of those Ottercase covers, but the issue still happens whether it's on or not. I've tried several different keyboard types and aside from the frustration of using an unfamiliar keyboard, the hyper-sensitivity inevitably reappears. The only way I've found to temporarily fix the issue is to perform multiple restarts until it changes back. Everything else on the smartphone operates just fine, it's got everything guy like me needs. I'm hoping there is a simple fix for this problem, I'd rather not have to go through having to bring 

[StuartinPlymouth]

Did you ever have this sorted as my touchscreen on my S20 FE has just stopped working so I am unable to even get into my phone