free gifts problem

[karl3765]

Hi, does anyone have a problem claiming the free gifts with the S21? I got mine on contract and pre ordered it on the 21/1/21. 

I sent off my delivery note with my order number and date of pre order but they sent me an email back saying I need to provide more evidence.

Can any one shed some light on this for me? 

[waltie1908]

did it say which device it was for ?

[karl3765]

yes, it was for the S21 I was told off my mobile phone provider that I am eligible to claim these gifts once I get my delivery note through but when I have done so they have emailed me back saying they need my date of pre order which is clearly stated on the delivery note

[swamprat]

I have just received an email.mail saying I do not meet the conditions even though it quite clearly said on pre-ordering the phone that you can claim the ear buds and tracker, so a bit confused to say the least

[karl3765]

yeah, I have sent off another email highlighting the pre order date so hopefully I will get somewhere with this

[DiLovett]

It says to claim here on Samsung Members app but I can find the page to do it. Any help 😀

[karl3765]

did you pre order it through a mobile phone provider or through Samsung

[swamprat]

going to phone O2 and complain because it looks like false advertising to me

[DiLovett]

through Samsung upgrad program

[tommowhite]

I missed out last year because of this for the s20