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free gifts problem

(Topic created on: 01-02-2021 11:13 AM)
1651 Views
karl3765
Apprentice
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Hi, does anyone have a problem claiming the free gifts with the S21? I got mine on contract and pre ordered it on the 21/1/21. 
I sent off my delivery note with my order number and date of pre order but they sent me an email back saying I need to provide more evidence.
Can any one shed some light on this for me? 
23 REPLIES 23
waltie1908
Apprentice
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did it say which device it was for ?
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karl3765
Apprentice
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yes, it was for the S21 I was told off my mobile phone provider that I am eligible to claim these gifts once I get my delivery note through but when I have done so they have emailed me back saying they need my date of pre order which is clearly stated on the delivery note
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swamprat
Pioneer
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I have just received an email.mail saying I do not meet the conditions even though it quite clearly said on pre-ordering the phone that you can claim the ear buds and tracker, so a bit confused to say the least
karl3765
Apprentice
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yeah, I have sent off another email highlighting the pre order date so hopefully I will get somewhere with this
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DiLovett
Journeyman
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It says to claim here on Samsung Members app but I can find the page to do it. Any help 😀
karl3765
Apprentice
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did you pre order it through a mobile phone provider or through Samsung
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swamprat
Pioneer
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going to phone O2 and complain because it looks like false advertising to me
DiLovett
Journeyman
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through Samsung upgrad program
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tommowhite
Student
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I missed out last year because of this for the s20