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Feedback

(Topic created on: 28-09-2021 06:38 PM)
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Joycie
First Poster
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Anyone experiencing feedback on the S21, i can hear my own voice on telephone calls and WhatsApp video calls ?
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2 REPLIES 2
nowdeleted
Big Cheese
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Have you run the diagnostics?? Accessed from the main page and the help button at the centre bottom. This will take you through all aspects of your phone.
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AndrewL
Moderator
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@Joycie: Are you using the phone's internal mic while on a call? If you switch to loudspeaker, or use a headset, does the issues persist? Further to the advice offered by @nowdeleted, head to the Samsung Members app > Get Help > Diagnostics > Start > Mic, and run through the on screen instructions. Similarly, open the Phone app and type in *#0283#, then select “Start: RCV_1stMic” and speak into your phone like you’re on a call. Does the issue occur in the playback? Once you’ve done that select “Start: SPK_2ndMic”, talk into your phone like you’re talking to someone on speaker phone. Let me know how you get on. 

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