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Facebook crashing n closing

(Topic created on: 01-02-2021 05:22 PM)
31332 Views
Fiz7863
Voyager
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Has anyone experienced problems with Facebook on new s21 ultra?  While scrolling on Facebook page, it ll just close down. While submitting a post it closes down as well? 😔
170 REPLIES 170
K2Lxksy
Explorer
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Well there was no available FB update last night, but there is this morning! Installed and we shall see🤞
s21 ultra1
Journeyman
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Guys, Samsung just doesn't seem to care. I raised a ticket with Samsung helpdesk as well however there has been no response yet. They are selling the S21 Ultra as a flagship model with the best camera features and the same camera takes longer to open or something fails to open with an error. 

Let's spread the word (on social media) so that more people don't end up spending a bomb on this worthless piece of junk. 

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Suslik
Journeyman
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I also updated Facebook last night and so far so good

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K2Lxksy
Explorer
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Hmmm. Post FB update_the problem is reoccurring 😭
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Suslik
Journeyman
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I did this first:

"Cleared cache and data (as before) on FB (setting_Apps_Storage) then uninstalled via Settings.
I also cleared chache and Data on Facebook Services, and did the same for Facebook Messenger and uninstalled Messenger.
Powered off. Waited a little then restarted phone and installed FB - denying location use (mind it is not chosen in FB itself)."

At that point FB had an update available so updated. It's 1:22 pm and it's working ok. All other measures either didn't work or lasted only for 10-20 minutes. I hope that was the final fix.

Members_1pvXVPK
First Poster
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Facebook, messenger, few other apps. Crashing and close when usimg them. 

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K2Lxksy
Explorer
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Well tried again. Cleared cache and data and uninstalled anything related to Facebook. I force stopped anything that I could not uninstall. Powered off - waited- powered on. Checked re FB app (i.e. FB manager; FB app installer; FB services) to make sure cache clear and force stopped them.
Reinstalled FB again. This time in Google Play post install rather than having the option to "Open" there was the option to Update.
I did that.
Maybe although I updated earlier something had been corrupted and it all needed clearing out. I really do not know.

Then open FB. It seemed OK.
Then reinstalled FB Messenger.
As to whether things will be OK well once again- We shall see !
The difference with the reinstall this time was the immediate offer of update pre opening the app.

adidon
Apprentice
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Is anyone having issues with being kicked out of the Facebook app on the s21? I keeps doing it and I don't know why? Any help would be appreciated 
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Rachallis
Student
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So iv had this new phone for about 2 weeks but my Facebook app mainly will randomly close down sometimes even second after opening the app. 
Does anyone know why or what I need to do to stop this happening 

Thanks
adidon
Apprentice
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I'm having the same problem