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Facebook crashing n closing

(Topic created on: 01-02-2021 05:22 PM)
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Fiz7863
Voyager
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Has anyone experienced problems with Facebook on new s21 ultra?  While scrolling on Facebook page, it ll just close down. While submitting a post it closes down as well? 😔
170 REPLIES 170
Tomh90
First Poster
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happening to me to on S21+
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Suslik
Journeyman
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Talked to the tech, did everything instructed but Facebook crashes. They do not have further "instructions". 😞

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alphajoe
First Poster
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I am having the same problem.  It is driving me nuts.  Sometimes FB will work just fine, but if I do a close all to clear out apps, it starts doing it again.  A full restart will help sometimes, but it is entirely unstable right now. 

Also, the random super high-speed scroll down through my timeline is annoying as well.

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Fiz7863
Voyager
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hey everyone mine after full clear cache n clear data, uninstall. restart device n reinstall Facebook. go into play store n update Facebook. changed to dark mode. n its been 5 days n it hasn't crashed at all. all the apps seems to be working ok. i also contacted Facebook app developer, n it was mentioned that the glitch is in new Facebook update not on the samsung s21 devices. they have fixed the bug in the new update 🤞
K2Lxksy
Explorer
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Hi, I am one of the many it seems having this problem.
I have tried all the usual reinstall stuff but not tried anything to do with "edge". Can you advise as to what you did exactly? Maybe it is the way to go.
I have the S21.

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K2Lxksy
Explorer
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Just to note: I have tried this (denying location) and restarted but am still having the issue.
On an S21.

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K2Lxksy
Explorer
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OK. Tried again. Cleared cache and data (as before) on FB (setting_Apps_Storage) then uninstalled via Settings.
I also cleared cache and Data on Facebook Services, and did the same for Facebook Messenger and uninstalled Messenger.
Powered off. Waited a little then restarted phone and installed FB - denying location use (mind it is not chosen in FB itself).
Things seemed OK so reinstalled FB Messenger.
Time will tell.

Fingers crossed!

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K2Lxksy
Explorer
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Still happening post clearing cache and data and reinstalling and restarting and denying location.

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Fiz7863
Voyager
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hmmmm not sure then cuz mines normal now. guess we need to wait for few more updates.
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K2Lxksy
Explorer
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It seems that way. I contacted Samsung Members tech support, and basically told to contact app developers.
This needs sorting!