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Echo on recipient side on S21 only in speakerphone mode

(Topic created on: 05-12-2021 05:09 PM)
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dmo
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I have a brand new Galaxy S21 and when I am speaking to someone on the phone, if the phone is in speakerphone mode, the person I am calling hears an echo of themselves. I do have a phone case (Speigen liquid crystal case) that is on the phone. Is the case the reason? 

 

Any help is appreciated, I do like to use speaker mode quite a bit.

24 REPLIES 24
Members_b2wuUB9
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I was ready to send my phone back until I tried this and it fixed the problem immediately.
Thanks so much for the tip. 

sjs2127
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Mark555 you are a genius!! Finally no echo!!!! You totally Rock :smiling-face:

LW50
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I ran across a solution and it works.  I have a Galaxy S21 Ultra 5G. Go to Settings, Sounds and Vibration, Sound Quality & Effects, then uncheck the Dolby Atmos box. The info underneath reads "experience breakthrough audio for media playback that flows above and around you."  I don't know what that takes care of it but it does involve audio and it worked for me. Good luck.

KatzNK9
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Thank you Mark555. It worked for me too.

AmySue
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Thank You! This fixed my problem! To others who are having this problem...don't forget to restart your phone after you disable "video call effects". 

John W PHX
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Thanks Mark555! This worked for me. Huge help as I use my phone for work every day!

SimonSaySamungStuff
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Fixed it, thank you!

nallacious
Apprentice
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That worked, thank you!

SMSooner
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Thanks so much, this worked! I was going to get a new phone as this issue was terrible and I use the speakerphone all of the time. I appreciate you taking the time to post your solution. 

Targamax
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EXCELLENT! MANY THANKS! WORKED PERFECTLY FOR US ON OUR SAMSUNG S21 ULTRA PHONE. EXACT SAME PROBLEM.