Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Earpiece speaker not working in OneUI 5.1

(Topic created on: 20-02-2023 07:15 PM)
2846 Views
GeD0
Journeyman
Options
I updated my S21FE (256GB Snapdragon) to OneUI 5.1 a few days ago, and I noticed the earpiece speaker doesn't work properly in videos / music, it seems like for some reason the phone isn't using the top speaker for stereo sounds, but the top speaker is working perfectly fine in the diagnostic app / phone calls.

I don't know if this is a system wide bug of OneUI 5.1 or just app specific, the top speaker works in some apps, but most of the time only the bottom speaker works. Is anyone else having the same problem with OneUI 5.1?

Update: the bug is resolved after updating to the March security update, I reported the bug to Samsung a few weeks ago and to my surprise they got back to me saying that they will look into the problem, now that the glitch is gone I have to say I am really impressed with Samsung's customer support!
16 REPLIES 16
GeD0
Journeyman
Options
I would say try sending an error report to Samsung about this as @Fiona26 has suggested, their customer support have been amazing and they patched my glitch within like 2 weeks

You can send the error report by going to the Samsung member app -> support -> send feedback -> error report
JAYGUNZ
Student
Options

Yea I did already just waiting did it yesterday 

0 Likes
JAYGUNZ
Student
Options

Is it still doing it 

0 Likes
JAYGUNZ
Student
Options

Could it be that I haven't received the March security update? I'm still on February 1st security update I'm on metro by t-mobile 

0 Likes
GeD0
Journeyman
Options
Yh that's likely the case, you could also wait for Samsung to contact you, they might send you an update to fix the bug
I checked my last update and it doesn't seems to be the March update (I am still on February), I guess the update I got was specifically for the bug I reported
0 Likes
JAYGUNZ
Student
Options

Okay thanks 

0 Likes
JAYGUNZ
Student
Options

What make and model s21 u have ? I have s21 fe 5g 

0 Likes