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Can't text S9+

(Topic created on: 07-06-2020 09:24 PM)
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Baldrik01
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I cannot text a radio station on 84850! I have texted this number several times in the past, 3months ago texts started saying they couldn't be sent! I have checked with my mobile network supplier who agree I have texted successfully before and can see NO reason that I cannot text to them. I have checked the number with the radio station who have NOT changed the number!!  Is this an update problem? I have NOT changed any settings. Thank you in advance for any help.

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BandOfBrothers
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Hi @Baldrik01 

 

To help rule out the phone as the issue can you try your sim card in another phone and then text ?

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Baldrik01
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I have done as suggested and can text the number!!

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BandOfBrothers
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Then by the process of elimination I suggested to try the sim card in another phone and it works the phone has either an app that's hindering or software that's hindering or phone settings / preference settings.

 

Unfortunately it's not going to be a simple process to get a resolution and may include further trial and error @Baldrik01 

 

Try putting your phone in Safe Mode then try again.

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Baldrik01
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How do I do that?
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BandOfBrothers
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@Baldrik01 wrote:
How do I do that?

 

How-to/boot-your-galaxy-s9-s9-into-safe-mode. 

 

samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode. 

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Baldrik01
Explorer
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I have tried and still cannot text!
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BandOfBrothers
Samsung Members Star ★★
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Can you check to make sure the number hasn't been accidentally added to the blocked number options @Baldrik01 

 

Launch Message's. 

Press the 3 little dots.

Settings.

Blocked numbers and messages.

Blocked messages.

 

 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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