01-07-2020 03:32 PM
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Since yesterday I have a problem when using the camera on my phone.
When launching the camera I am met with a black screen on the 1.0x setting (Two leaves), this is the same if I go to 2.0x setting (One leaf). If I go to 0.5x setting (Three leaves) the camera is fine, however if I zoom in as soon as it reaches 1.0x the black screen returns. Front face camera is fine.
I have looked at the camera in a couple of Apps, in Whatsapp the camera and the zoom works fine, however in Facebook, Twitter and Instagram it is black screen again.
I have attempted a reset of the camera app, and opened the phone in safe mode and it is still the same.
Any help or suggestions would be much appreciated.
Thanks
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30-09-2020 11:38 AM
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It was an issue with the camera, the phone had to be sent off to be fixed.
02-07-2020 06:15 AM
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A Samsung Experience Store or Samsung Service Centre would be able to help you @DoonhamerShaker
🌈 Stay Safe 🌈
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
18-09-2020 10:38 PM
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Same issue. Just started experiencing today.
30-09-2020 11:04 AM
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Did you ever get this fixed? It doesn't seem like a hardware issue, but maybe it was. Don't want to replace the camera and it still happen.
30-09-2020 11:38 AM
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It was an issue with the camera, the phone had to be sent off to be fixed.
