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Android 13 one ui 5.0 phone orientation issue

(Topic created on: 12-11-2022 06:13 PM)
18414 Views
Gionike
Voyager
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Ok so....its been a while since I had any issue with the s21 ultra or android until I updated it to the latest software: android 13 one ui 5.0.

So far I've noticed a major and irritating problem.
It's the phones orientation. When phone held in portrait position, and the auto rotate is on auto mode, the phone camera app, chrome websites, and actually any other apps that allow the orientation options in landscape and portrait, the phone keeps turning landscape when the phone is held in portrait. VERY ANNOYING. 

all pictures are coming out in wrong orientation. Can't look at websites 
unless I lay the phone flat. 

When the auto rotation is turned off I can use all the apps in portrait mode except the camera still switches orientation the wrong way around.

Need a fix quick samsung







71 REPLIES 71
Warlock696
First Poster
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I have the same issue with my S20 FE. Last week i did a restart; worked fine for a couple of days but today the problem is back.  So there is a bug which needed to be fixed with the next update

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Aflaviur
Journeyman
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I have the same issue with my Note20 ultra after updating to android 13. A Samsung technician recommended to make a backup and then factory reset.  Have someone tried this? I didn't yet. 

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Aflaviur
Journeyman
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I have the same device and the same problem. Samsung technician told me to create a backup and after to reset device. I didn't tried it... yet. 

 

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MRAS2
Journeyman
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Personally I wouldn't...why the hustle of backing up over 200GB of data🤷🏿‍♂️.

They should work on an update with a fix.

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JoannaC1305
First Poster
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I've had the same issue too and if I'm on a whats app call and I switch it to back camera, the viewer sees it upside down. My software is all up to date xx
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Chr_Ruh
Student
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Hi, i have the same problem after the update with my S21Ultra.

Hey Samsung, help us please.

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Crib0neZ
Apprentice
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Hello

So I've updated my S21 Ultra to OneUi 5.0 and Android 13, the october update and I have been having the same problem for over a week now.

Everytime I restart the phone, the problem goes away for few minutes or hours.

Today I tried to into Safe mode and see what happens. Even though I had the problem the moment I updated the phone. No new apps installed in between.

Magically the problem went away with the safe mode. I let it go for about 3 or 4 hours. So I went into normal mode.

So far, the problem didn't return.

I wanted to share with you my experience. Maybe it will help. I'll update my message if the problem resurface ( hopefully no )

 

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Crib0neZ
Apprentice
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Update :

Nevermind ... I woke up today to the same problem once again.

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Amer1426
First Poster
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December update seems to have fixed it for me

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Gionike
Voyager
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I'm not having any issues for a while now but I'm curious about the December update. There's no December update on my s21 ultra. What phone do you have?
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