How long does Samsung take to respond?

[GamerEpic24]

Hello, my table fell over 2 days ago, and my monitor fell on my computer case and cracked. I have sent an email to the samsung support in germany and i still havent gotten any replies. How long should it take? Thanks.

P.S the monitors model name is LC32JG52QQUXEN

[Anonymous User]

How many time do you have???
Let me tell you right away, it gonna take a long time.
I'm sorry, but that's a Fakt at the moment with Samsung Support.🕘🕖🕟🕰️

[Barney0w]

Ruf dort an, die sind so überlastet das es mehrere Tage dauern kann bis die auf Emails antworten, wenn das überhaupt passiert.

[Anonymous User]

Allerdings

[GamerEpic24]

Danke

[Butzefina]

Mal ganz doof gefragt: Was für eine Frage hast du denn an den Support gestellt? Denn wenn das ein selbst verursachter Defekt ist, handelt es sich hier definitiv nicht um einen Garatiefall. Dir kann also in so einem Fall maximal eine Reparatur auf eigene Kosten empfohlen werden.

[KiraF]

Hi @GamerEpic24,

I moved your post to the "Notebooks, SSD & IT" board.

The colleagues of the support-team are very busy due to the current volume of requests. So it could take some time until they are able to answer your e-mail. Have you also tried contacting them via phone at 06196 77 555 77?