Galaxy Book Flex2 quality problems?

[AnMrt]

Hello everyone,

I just received today my Galaxy Book Flex2 i7 and I have two concerns that I would like to know whether they are normal or I have had bad luck and got a defect device:

1. The touchpad click is triggering a "rattling sound" as if some keys on the keyboard were loose. The left click is making the noise more than the right click. It is happening at the same time that the normal click noise from a pad, but sounds not completely normal. I have noticed that if I hold the space bar while using the touchpad the noise disappears, therefore the space bar is loose in my device. Has someone experienced the same?

2. The HDMI port seems not to work in terms of transferring the audio to the TV or monitor. I have tried two different HDMI cables and the computer transfers the video but not the sound. I have checked the sound settings under Device Manager and also under Sound. The drivers are up to date as well as software, etc, and still the audio is not transferred automatically nor I have the option to choose HDMI audio output manually, only the integrated Sound output (Speakers Realtek Audio) is showing. Under Sound- Playback only the Speakers and Headphones are showing but the HDMI icon is not appearing either under disable or disconnected. 

I have to mention that the same TV works perfectly and the audio is being transferred without installing any extra thing with both HDMI cables and 3 other different computers (Apple, Lenovo and Acer) and Windows 10.

I hope someone can help on this.

Thank you in advance.

[AnMrt]

Vll hast du diese Antwort gesehen?
SamsungLou (Samsung Moderator) posted a new reply in Computers on 04-30-2021 02:29 PM :

Re: Galaxy Book Flex2 pad left click metal noise and HDMI port not working

Thank you so much for reaching out! This forum is for support of US products and customers. As the Galaxy Flex2 has not been released in the US yet, support for these models is very limited. Please seek a support team for your area using this link: https://www.samsung.com/us/common/visitcountrysite.html.

[Barney0w]

Ich glaube nicht, ist aber auch egal. Hauptsache Du findest eine Lösung für das nicht gerade günstige Notebook.

[AnMrt]

Ich hoffe es auch... Ich habe hier unter Notebooks category geschrieben, ich hoffe jemand hat das laptop und kann mindestens seine Erfahrung äußern 😔