Your password contains at least 4 characters, including at least 1 letter

[Marvs]

This has been a recurring issue/bug with Samsung Phones, ie, for some strange reasons even w/o changing the security settings, the phone just lock out and shows the message:

"Your password contains at least 4 characters, including at least 1 letter"

Read similar experiences from other members in the community and it appears samsung has not addressed this at all to the complete satisfaction (ie, not factory reset & completely erase data) of the customer for YEARS already. 

Appreciate any working lead from anyone - please be kind not to blame or assume we don't own our phones. Don't be cruel, we're here to ask for help not to read your nonsensical comments. Thank you.

[AnnMoonMan76]

Managed to get into my phone... it was the password for Work Portal. After being logged out for hours and nearly going to factory reset, I am so relieved. Work Portal has removed itself from the phone after so many wrong attempts.

[StPatrick18]

I'm having the same issue after a software update on my Note20 Ultra 5G. I don't remember setting a password and if I did, all the passwords that I use are written on my notebook. Also, there are green lines appearing on my screen. I called the customer service number, and they said it need to be reformatted. If they haven't removed the option in FindMyMobile to unlock my device this won't be an issue. I don't want to lose all of my data stored in my device. If Samsung can't fix this, I'll will a file case against Samsung for this kind of issue!!!

[Kimmy33]

What do you mean it was the password for work portal?? What is work portal lol 

[Tyra2]

Hi, How did you do that? Please step by step guide. 

[TC_06]

Was this because of Microsoft Intune? This happened to me when I installed Intune on my phone to access work email and Teams. The thing is, I always use the biometrics, then after 72 hours, I was forced to enter the passcode, 4 characters with at least 1 letter, which I never set. Our Intune administrator removed me from the device being monitored, still can't login my phone. 

How long did it take before you got back control of your phone?

[Sjallison52]

Was work portal a feature of the phone when you bought it?

I dont remember setting a password ever, described as what my phone is asking for, was yours a password you set or a password you were able to obtain?

[Randi06]

This is a different phone. It's a s24

[Members_u2jyVWl]

I have the same problem  of a code request  trying  to set up  my phone  just bought  S24 Ultra.

Cannot find a solution

[Randi06]

How do you find work portal? I'm not sure what that is or setting any passwords?

[Randi06]

Can you return it?