Work Profile Preventing Apps from Updating

[snochick]

I have been asked to create a work profile to be able to view my work emails/teams messages on my personal phone  (Samsung S23) so I have both a personal and work profile on my phone. I've found that if my work profile is turned on it prevents my phone from updating apps through the play store even if they are in my personal section of the phone. If I either remove the work profile or turn it off the apps are then able to update. Is there a way to fix this or is this down to my company IT administrators creating this issue??

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

If you're having issues on your personal mobile due to your IT policies then tell your employer to provide you with a device.

If you need a mobile for work, it is their responsibility.

Also watch as some employer's policies also allow them to factory Data Reset your device remotely without your permission. I wouldn't ever give that permission myself.

[snochick]

Hey there. Thanks for the reply. I've been using Outlook for my work emails for about 4 years without any head office intervention until last week when they've obviously updated their internal policy. I was miffed to say the least that they asked to make the changes in the first place and then doublely miffed when I found it was affecting updates and changing my security too.

Yes I'm going to ask for a work phone now as I'm not happy about my IT dept having too much access but unfortunately they give out iphones so I'd have to get used to that as well.

[Ogie3032]

interesting response - so I have similar issue with all our corporate phones, where we have bought them and issued them and allowed work and personal profiles (this prevents user mistakes of personal leakage of own data and company data) - but now only our samsung devices are preventing update of apps in the personal profile - Please note I stated only Samsung devices and only devices from the S20 and above range.  All other updated devices not conflic

[snochick]

Very interesting!!! I thought it might be due to my IT department but it seems like its a bigger problem. I have an S23. I found it would let some apps update but then some wouldn't update and only when I removed the work profile would the updates work.