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What is the password to extract Samsung Cloud files?

(Topic created on: 23-09-2023 05:23 AM)
1433 Views
catten
Apprentice
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I had downloaded my Samsung Cloud files on to my laptop. The files were .z01, .z02, .z03, etc... files so I had to use WinRAR to extract the files instead of using Windows' own unzip function. I could use that function but the photos would then be unviewable. It would say 'Photos can't open this file because the format is currently unsupported, or the file is corrupt. '

However, before I can extract the files using WinRAR it required me to enter a password in order to extract. I typed in all my passwords, including my Samsung account password, and nothing worked. 

Does anyone know what the password should be or where I can find the password? Or is there any other way to extract the files?

4 REPLIES 4
Pugs1957
Samsung Members Star ★
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Your data is encrypted by the phone. The key is in the phone with no means of access. You can only access these files in the phone and if you have reset the phone the encryption key will have changed meaning no access on the phone, either.
xSteveuk
Mastermind
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Hi,
If you use Chrome Browser
You could try chrome settings
Password manager
And see if listed
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catten
Apprentice
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I don't have those files on my phone anymore, only on my laptop. Is there any way to get the files onto my phone so that I can see the contents of the files, such as my pictures, without having to deal with the password issue?

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Pugs1957
Samsung Members Star ★
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Impossible, sorry. It wouldn't be good security if that could be done.
The other thing that comes to mind is I doubt you have any photos in those files with the introduction of the One Drive connection with Samsung as any items not moved to One Drive would have been deleted in 2021.
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