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Original topic:

Watsapp

(Topic created on: 13-06-2021 10:47 PM)
Chigs
First Poster
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Mobile Apps & Services
Hi all

In the last 24 hrs my watsapp has run into an issue. I can receive pics and videos bit they do not appear in my gallery.

When in a chat If I attempt to send a photo I cam see them all but when selected it says file format not supported. 

I even tried to take a photo when in a chat but it says Same thing.

There are no updates, my date and time seem fine, media visibility on. Any other suggestions please?
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2 REPLIES 2
SaudA
Moderator
Moderator
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Mobile Apps & Services

Hi @Chigs, could you go in to WhatsApp > 3 Dots on top right > Settings > Storage and data > Media auto-download, and check if the images are set to auto download? 

Can you also try this: Settings > Apps > WhatsApp > Storage > Clear cache, and restart the phone? Let me know if this makes a difference. 


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Mitzzz999
Troubleshooter
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Mobile Apps & Services
If none of them suggestions work I would try to back up the WhatsApp account to your Gmail Drive, delete WhatsApp App and reinstall it from Google playstore then restore your backup during setup.
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