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Samsung S24 Ultra Camera rattle when launching the Camera App

(Topic created on: 18-04-2024 05:10 PM)
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Fausto007197
Apprentice
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Good day to everyone, I want to know if it's normal that when launching the Camera App, it makes a "flick" or rattle sound

I understand this happens when swifting the zoom or taking a video, since the camera is in use, but notice a sound when launching the camera App, is this normal or the Wide Angle Camera of my phone has issues?

Thank you very much to all in advance

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Mr_Erik_S
Apprentice
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Hello Fausto007197, 

My S24Ultra does the same. It makes a single 'flick sound' when I launch the camera app. I believe this is the camera returning to default settings concerning zoom and focus. I don't believe this is an issue you have to worry about. If the sound becomes a sound like mechanical grinding, then I'd suggest you to contact an authorized service partner in your area. Since your phone is less than 2 years, this should be covered by warranty, so stay clear of the unauthorized workshops :smiling-face:

 

All the best

E.

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Robin999
Black Belt 
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This is the normal behaviour of the phones optical stabilisation system and is nothing to worry about. You should only worry if your photos/videos are not coming out as expected. Of course if you're still worried then by all means have it inspected by an authorised Samsung service centre.

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Mr_Erik_S
Apprentice
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Hello Fausto007197, 

My S24Ultra does the same. It makes a single 'flick sound' when I launch the camera app. I believe this is the camera returning to default settings concerning zoom and focus. I don't believe this is an issue you have to worry about. If the sound becomes a sound like mechanical grinding, then I'd suggest you to contact an authorized service partner in your area. Since your phone is less than 2 years, this should be covered by warranty, so stay clear of the unauthorized workshops :smiling-face:

 

All the best

E.

Solution
Robin999
Black Belt 
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This is the normal behaviour of the phones optical stabilisation system and is nothing to worry about. You should only worry if your photos/videos are not coming out as expected. Of course if you're still worried then by all means have it inspected by an authorised Samsung service centre.
Fausto007197
Apprentice
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Hello Mr Erik, 

Thank you for confirm this, I appreciate, yes a single "Flick sound", that exactly what mine does too, when launching the Camera App. Thanks for the explanation, all right, it's a flick and the camera moves back, I guess this is why makes the sound, thanks, I appreciate it!

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Fausto007197
Apprentice
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Thank you Robin, I appreciate your quick answer, I think all works perfectly, just wonder about the Flick noise, thanks for the explanation, I appreciate it! 

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Fausto007197
Apprentice
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Also, happen any of you know if when swifting lens image distorstion has been adressed? Specifically when zooming to x3 and x5

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Mr_Erik_S
Apprentice
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Not really sure exactly what you mean Fausto, there's a digital zoom factor on some of these cameras. If you have issues with distortion then service technicians might have to investigate this further. Best thing would to be to take a few pictures where this happens, mark down the information such as battery level (%) and if you can find some pattern where/when this happens.
All these tips and tricks helps the SW developers isolate the problem and manage to produce a fix for the issue.

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Fausto007197
Apprentice
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Thank yo Mr Erik for your reply, I appreciate it, I think I will better have it serviced by technicias, since it has appeared a black dot, right in the x1 photos, I think the camera has some issues, thank you

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