Samsung S 10+ Can't Access 5 GHz wireless netwok

[Mahmoud-hanii]

Hi All, 
 I have an access point has tow Wireless Network, 2.4GHz and 5GHz, suddenly the 5GHz disappeared from my network list I thought it was a problem from the access point, but after a while, other phones can work through this network ( 5GHz ), but it does not appear on my S10+.

I need to know if this is a hardware or software problem, and how can I solve it?

[TessM]

Hey @Mahmoud-hanii ,

I hope that you are having a nice Friday. I have had a look into this and you will need to set this to auto-connect to the 5 GHz network so the phone will connect to this instead of the 2.4 GHz. You can do this from: Settings> Connections> Wi-Fi> Menu (3 dots top right)> Advanced> Manage networks> Tap on the 5 GHz one and ensure that Auto-reconnect is turned on. Once done, tap on the 2.4 GHz version and uncheck this option. I hope that this helps.

[MIBSWE]

Hi!

I have the same problem as Mahmoud-hanii. My Samsung is teh Galaxy Note 10. My problem started when my phone updated to Android 11. My connection to my wireless 5GHz has the setting enabled to auto reconnect, but occasionally it loses connection and then I see it's using the 4G phone service. I try to reconnect but I can't see the 5GHz wireless network, juts 2.4Ghz, which works if I connect to it. The only way to fix it is to restart my phone and then it will work for a day or two and then I have to repeat restarting the phone.

Any ideas. I have lots of other devices connecting and they all seem to b working without any issues. It started to be a problem when I moved to Android 11.

Thanks,

MIBSWE