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Original topic:

Samsung in app purchase error

(Topic created on: 02-10-2021 08:42 AM)
BobFoard
First Poster
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Mobile Apps & Services
My autistic son managed to get hold of my phone and make an in app purchase without me knowing, is there anyway of getting a refund as it was quite a substantial amount of money?? Desperately need it back as that's now a weeks shopping gone out of the window! Any help would be appreciated 👍🏻👍🏻
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1 REPLY 1
AsadM
Moderator
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Mobile Apps & Services

Hi @BobFoard, if the purchases were made in the Galaxy Store, please contact the Samsung Galaxy Store Team for assistance with this. They can be contacted via the help link in the Galaxy Store app, which you can find by going into the app > 3 lines in top left > Settings toggle in top right > About Galaxy Store > The link to find is http://help.content.samsung.com

If the apps were purchased in the Google Play Store > Tap on your icon in top right > Help & feedback > Request a refund on Google Play. 

Hope this helps. 

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