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Original topic:

Samsung Health app not recording heart rate from galaxy active watch

(Topic created on: 16-09-2020 04:50 PM)
Jacey15
Student
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Can anyone help get the recording of my heart rate on my galaxy active watch onto the Samsung health app? It was working fine until Sunday 13th around 2:30am.
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7 REPLIES 7
Jacey15
Student
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I've been informed by Samsung that the latest update no longer has the heart rate monitor! But that's the reason I use the watch!
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Meh90
Navigator
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Mobile Apps & Services
that is terrible news
Jacey15
Student
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total disregard of their customers. never buying Samsung again!
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Meh90
Navigator
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I have a lower end galaxy fit and heart rate is still working. the heart rate is a key feature just like counting steps. really surprised its been removed.
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Jacey15
Student
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Mobile Apps & Services
I was shocked. But that's what they said happens with version 6.6 of the Samsung health app
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Meh90
Navigator
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can't you download the older version of the app.

I remember Samsung update Samsung music and it limited playlist to 10000 songs. Once that happen I stopped using the Samsung app.
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Jacey15
Student
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Mobile Apps & Services
if I could work out how to download the older app I would.
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