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Samsung Email doesn't connect with Exchange server

(Topic created on: 19-07-2023 01:08 PM)
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Cristal-Habitat
Student
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Hi,

I'm having issues with the Samsung Email app. I can't connect it to my Exchange server, even though the account and server address are correct. I have this error : Impossible to verify account. I've tried with different account and all of them have the same error. Same for other devices (I've tried with a SM-A336B and a SM-A750FN).

I've also tested adding directly an exchange account in Accounts but I've got the same result.

 

I've tried with the Outlook app with the same parameters and it works. So the issue doesn't come from the Exchange server.

 

Has anyone an idea of why I can't connect with Samsung Email ?

I would like to use this app because it synchronizes mail, contacts, calendar and tasks.

 

Regards

 

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11 REPLIES 11
Members_Yyn5Ksy
Apprentice
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Same Problem here. Even with newest version November 30 (6.1.90.16) still no connection to Exchange Server possible. Samsung please fix!

spython
Student
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I don't use an Exchange server - but a separate mail server (select "Other" and manual setup).  Everything worked fine on a Samsung S23 plus until recent updates.  The latest update was version November 30 (6.1.90.16)  and the message is the mail server is not responding.  This has to do with the SSL handshake which Samsung broke in their latest updates.

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