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Original topic:

Samsung Email app: prompting for password

(Topic created on: 02-08-2021 08:43 AM)
Members_5GZmaL5
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Mobile Apps & Services

Dear team,

in our company we have several Samsung Devices enrolled using Android Enterprise Administration and the users have Office365 mailboxes.

Unfortunatly the users complain that the app Samsung Email randomly prompt for password but  even entering the correct password, the app still asking the login and the only solution is to reconfigure the email client from scratch.

Using Outlook app all works fine.

Could you please assist or provide suggestion on how to troubleshoot this issue?

Thanks and Regards  

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