Samsung email app folders

[tb46723]

Hello. I have just activated my S24 and transferred apps from my old phone (S10e) using smart switch.  However when I open the Samsung email app (v6.2.02.6, same on both phones) I have a lot of folders missing under All Folders.  The main one I am after which I use regularly is Recycle Bin - how do i get this back.  The old phone has folders Inbox, Drafts, Outbox, Sent, Recycle Bin and Spam under All folders - the S24 has only Inbox, Drafts and Outbox - see photos.   The left pic is the new phone, the two others are the old phone.   How do I get all the folders back?

Thanks in advance,

[Abravenewworld]

In the email app goto settings - manage folders. You should be able to toggle them on and off

[Tourbillon De La Vie]

And if still not working remove and reinstall Samsung mail app and reconnect your email account(s)

[AtshaamY]

Hey @tb46723. Part of your email address was displayed in the screenshots that you provided. I have removed them from your message as we advise that personal detail isn't shared in a public post. You may send some new screenshots without the email address visible.

AtshaamY

[tb46723]

[tb46723]

thanks for your reply - they are all toggled on 😞

[tb46723]

Have done that already.  Given it's a new phone not yet in use, I might reset it to factory and run smart switch again.  Maybe there was a hiccup in the transfer.  Thanks anyway.

[tb46723]

thanks - have re done them.