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Original topic:

Samsung E-Mail application disappeared from the phone, after restarting to factory settings

(Topic created on: 07-10-2021 04:14 PM)
Akowy
Apprentice
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Mobile Apps & Services

Hi,

I have a request for help in explaining why the Samsung E-Mail app disappeared from the phone, after rebooting to factory settings. This happened on both the A40 Phone and the Galaxy Tab A. I have a suspicion that this happened after updating to Android 11, because on another TAB A tablet running Android 10 the Samsung E-Mail app is available after rebooting to factory settings.
I know that I can install the Samsung E-Mail app from the store but I am more interested in determining why it is not there and if there is a way to restore it. I would not want to install it on multiple phones and tablets in my organization, each time after rebooting to factory settings.

Thanks in advance

Akowy

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4 REPLIES 4
StephK1
Moderator
Moderator
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Mobile Apps & Services

Hey @Akowy! I reckon that this is because the Samsung Email app is no longer a pre-installed app, so upon updating to Android 11, resetting to factory settings would no longer include it. 🙂

Ventor
Superuser I
Superuser I
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Mobile Apps & Services

Hi, Samsung Email is not a pre-installed app, so you have to download it, to use. Regards.

Akowy
Apprentice
Options
Mobile Apps & Services

It's a pity that this app won't be available pre-installed anymore, but thanks StephK1 for the quick reply :smiling-face:

Akowy
Apprentice
Options
Mobile Apps & Services

Thanks Ventor