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Original topic:

Samsung DEX paired with Samsung QLED 2020 TVs is glitching when using Game Mode !

(Topic created on: 16-08-2020 08:19 PM)
RouDeR
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Steps to reproduce:
1. Have a Samsung 2020 TV (Mine is Q800T) 
2. Have a Samsung DEX supported device like Galaxy S8,9,10,20  or Note 8,9,10

3. Connect the phone to the TV  > at this point everything will be OK (no issues with the picture)
4. Enable Game Mode > You will see a HUGE CONSTANT tearing and glitches at the bottom part of the screen, they are hugely desynced (bottom part of the screen have like 1 second delay of refreshing the image)

Additional Information:
Software version : 1115
TV: Q800T 75 inch (europe)
I also have Samsung KS7502 (2016 model I think) and I have no issues with Game Mode and Samsung Dex there !!!
Next week I`ll be getting Samsung The Frame 2020 and will report if this issue happens there as well.

Tested with 2 phones: Galaxy S8 and Galaxy Note 9

Note: I also reported this issue in the TV section.

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RouDeR
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RouDeR
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I just bought Samsung the Frame 2020 55 inch,
It has the EXACT SAME ISSUE, the tearing is atrocious when using Game Mode with DeX.

It seems to be a problem with the 2020 TV software..

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hastyclam
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I have a similar problem with PC hooked up over HDMI. Do we know anything about whether this will actually be fixed?

 

I describe my problem in this thread:

https://eu.community.samsung.com/t5/tv/q80t-quot-screen-tearing-quot-under-given-conditions/m-p/1939...

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